Delivery & Returns

Returns:  If you are returning goods to us, please wrap the goods carefully and securely, providing us with your full contact details (e.g. a copy of your Receipt /Order No.), and return them to us at the address shown below.  Returned goods must be unused and in their original condition and remain the customer’s responsibility until safely received by us.  The postage & packing charge and return postage costs are not refundable.  Standard Royal Mail Postage will be refunded where goods are faulty.

Exchanges:  If you wish to exchange an item for another size, please follow the Returns information above and please also enclose £4 (in coins or stamps) towards the return shipping costs.

Returns Address (for UK Royal Mail only - contact us if using non-UK post or a courier):
Pioneros, 
PO Box 4088, 
Upper Basildon, 
Berkshire,
RG8 8ZX, 
U.K. 

Contact:
Email: info@pioneros.co.uk  
Tel: +44 (0)1491 671177

Delivery Options 

UK Standard delivery (Royal Mail 2nd Class post): £4.95

UK First Class delivery (Royal Mail 1st Class post): £6.50

European delivery: £12.95
(up to 2 Belts or equivalent size/weight)

International delivery (excluding Europe): £14.95
(up to 2 Belts or equivalent size/weight)
 
All International shipping options use 'tracked' services where possible.  If you require a UK tracked or Express service, or you have placed an order for more than 2 Belts (or equivalent size/weight) for non-UK delivery, please contact us at info@pioneros.co.uk for more shipping information.

Please telephone to arrange UK Special Delivery or International Express tracked services
 

Gift Wrapping

We are unable to wrap all items but we do offer a Gift Bag which can be purchased with your order and a gift message added too.

The Gift Bag is however only suitable to hold one belt or a combination of a dog collar and lead. For any additional requirements then please contact us at info@pioneros.co.uk