Delivery, Exchanges & Returns

Exchanges:  Please note that, since we are now closing our business, stocks are very low, so exchanges may not be possible.  Please contact us first to check availability.

If you would like to exchange an item for another size, please:- 

-Wrap the goods carefully and securely and return them to us at the address shown below

-Please provide us with your name, address and contact details e.g. copy of your Receipt /Order No. 

-Please enclose £4 (in coins or stamps) towards the return shipping costs.

-Goods must be unused and in their original condition and remain the   customer’s responsibility until safely received by us.  The postage &   packing charge and return postage costs are not refundable.  Standard   Royal Mail Postage will be refunded where goods are faulty.

-Address (for UK Royal Mail only - contact us if using non-UK post or a   courier):

Pioneros, 
PO Box 4088, 
Upper Basildon, 
Berkshire,
RG8 8ZX, 
U.K. 

Contact:
Email: info@pioneros.co.uk  
Tel: +44 (0)1491 671177

Returns:  Online purchases may only be returned for a refund within 14 days of receipt, if they are not faulty. If you are returning goods to us which have been ordered through our website, please:-

-wrap the goods carefully and securely, providing us with your name and address and  full contact details (e.g. a copy of your Receipt /Order No.) 

-return them to us at the address shown below

-Returned goods must be unused and in their original condition and remain the   customer’s responsibility until safely received by us.The postage & packing   charge and return postage costs are not refundable. Standard Royal Mail postage will be refunded where goods are faulty.

Returns Address (for UK Royal Mail only - contact us if using non-UK post or a courier):
Pioneros, 
PO Box 4088, 
Upper Basildon, 
Berkshire,
RG8 8ZX, 
U.K. 

Contact:
Email: info@pioneros.co.uk  
Tel: +44 (0)1491 671177

Delivery Options 

UK Standard delivery (Royal Mail 2nd Class post): £4.95

UK First Class delivery (Royal Mail 1st Class post): £6.50

UK Express Tracked delivery (1-2 business days): £7.95

European delivery: £12.95
(up to 2 Belts or equivalent size/weight)

International delivery (excluding Europe): £14.95
(up to 2 Belts or equivalent size/weight)
 
All International shipping options use 'tracked' services where possible.  If you require a UK tracked or Express service, or you have placed an order for more than 2 Belts (or equivalent size/weight) for non-UK delivery, please contact us at info@pioneros.co.uk for more shipping information.

Please telephone to arrange International Express tracked services
 

Gift Wrapping

We are unable to wrap all items but we do offer a Gift Bag which can be purchased with your order and a gift message added too.

The Gift Bag is however only suitable to hold one belt or a combination of a dog collar and lead. For any additional requirements then please contact us at info@pioneros.co.uk